Good quality and good service gain the trust from customer!

334 Published by Jul 27,2018

I went out for a tour for two days last month. On the way, a Brazilian customer sent me an inquiry. The customer said that we are interested in our timken radial ball bearings. We hope to receive our ready-to-eat quote and provide him with timken radial ball bearings and parameters Table. Generally, in such a short asking price, the information required by the customer is very small: the price and parameter list of timken radial ball bearings, there is no mention of the destination port transportation method. In this case, we will first report the ex-factory price to the customer,if the EXW quotation is accetable,we will quote the FOB price, C&F and CIF prices. On the same day, I reported the quotation and parameter list of timken radial ball bearings to the customer. Wait for the customer to read the email and reply to me.

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In this way, after 3 days passed, I did not receive a reply from the customer, so I resend an email to the customer at the time of the customer's work, and tried to send an email to the customer to ask why he do not reply me. Two hours later, the customer replied to me. Said that we can give him some discounts for timken radial ball bearings? I applied to the manager and negotiated. I finally agreed to give the customer a 2% discount. After receiving the discounted price, the customer replied that he would like to take 10 samples of timken radial ball bearings to see if it is original. This sent the customer PI, sent 10 samples of timken radial ball bearings for the customer to test.

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Waiting for the test results of the customer samples, the customer did not reply for two weeks, I am a little anxious, I sent an email asking the customer test results came out? Are you satisfied with the samples of timken radial ball bearings? The customer immediately replied to me, saying that I am sorry that I have been busy with the bidding recently. He forgot to reply to my email. He is very satisfied with our sample of timken radial ball bearings. It is original genuine. Let me give him 5000 invoices. He will arrange payment. Then I thought that the customer did not mention the freight from the beginning to the end, I checked the courier according to the customer's address, shipping and air freight three channels of freight, let the customer choose, and finally the customer chose the air transport, said thank you to the freight Reminder, if I have forgotten the second remittance, I have to deduct a part of the handling fee, he said that my careful attention has saved him the handling fee and he is very satisfied with my service. He said that he is looking forward to our long-term cooperation.

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The recognition of the customer has made me more confident and gave me the motivation to move forward. It is always my pursuit to give customers good quality and good service!

If you want to buy timken radial ball bearings or any other bearings, please contact me, we will do the best for you!

MP/Whatsapp: +8618363031398

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