Firstly,Analysis of the caged needle roller bearings inquiry:
1. The customer sent out about the caged needle roller bearings in March this year. When I first received the inquiry, I felt that the customer was not professionally doing caged needle roller bearings, because most of the customer’s search records were iPhone and mobile phone cases.
2, customer inquiry disk IP United States, customer’s caged needle roller bearings inquiry has listed models and quantities, so it may be true customers.
Second, the caged needle roller bearings order follow-up situation:
1. The quotation stage of caged needle roller bearings
According to the customer’s request for the caged needle roller bearings, he was quoted the price. The next day, he did not receive a reply. In the evening, he added the customer’s Whats app to send him a message. He replied that the price of the caged needle roller bearings was too high and told me the quality level requirements of his market. The market is Algeria, and the price of caged needle roller bearings is low. The reply said that he gave him a detailed quote of different quality levels of caged needle roller bearings the next day.
The next day, we asked our engineers for a detailed quotation of caged needle roller bearings. The customer agreed to buy the test order. I gave PI to him.
The customer has not paid for it. The later contact is just that I will place an order for me. Don’t worry, but I didn’t say when to place an order.
Steel prices began to rise in May, and customers have been updating the offer for caged needle roller bearings. From May to July, the customer did not reply to the information for the past two months, and the information of Whatsapp did not respond.
2, caged needle roller bearings order payment method negotiation
On July 11th, the customer took the initiative to contact the order to place an order, but the deposit required to pay 30% first (we ask for a 50% deposit), and the balance must be paid upon receipt of the bill of lading.
After discussing with the manager, agree to pay 30% of the deposit, the balance can be paid after seeing the copy of the bill of lading, but use our own freight forwarding. The customer settled a 30% deposit on July 19.
3, the production stage of caged needle roller bearings
During the production of caged needle roller bearings, the customer added other models of caged needle roller bearings, and the deposit became about 20%. For new customers, the deposit of caged needle roller bearings is too small, and the factory bears a relatively high risk.
In mid-August, the order for caged needle roller bearings was completed, but the packaging was not silk screened, and the customer was required to pay the balance and then print the logo. The customer asked for a silkscreen logo, saying that they would pay to see the logo. We took photos of several boxes of caged needle roller bearings on silk screens for customers to see. In the next two weeks, the customer did not pay the balance. During the period, I was worried about whether the customer would abandon the goods.
He finally contacted me on September 20, saying that there was a car accident, his eyes were hurt, and he sent a picture to me. He rested for more than a month, and I expressed my condolences to the customer. He paid the balance of the caged needle roller bearings on November 3 and shipped it on November 10.
Third, the summary of the caged needle roller bearings order:
1. Every inquiry is an opportunity, and every contact is an opportunity.
2, if you can, try to use timely communication tools (whatsapp, wechat, skype) and call, fast time. The file to be confirmed also needs to be sent once by email.
3, sincere cooperation, in the trust of customers must also have a principle bottom line, try to minimize the risk.
If you need the caged needle roller bearings ot other bearings, please contact me any time!
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