Reply customer’s inquiry with Portuguese language to bring orders of guide roller bearing!

412 Published by admin Jun 28,2018

Our company is the manufacturer of bearings, supplied all specifications of guide roller bearing and other bearings. In terms of use, our products involve a variety of industries, so our product industry spans a large span.

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We have more than 20 years of experience in selling bearings. Every year, there are a large number of new customers, and some old customers return orders. The visitors of our website are mainly in Europe and North America, and the number of visitors in Europe accounts for 59.15% of the total. As we all know, Europe has more requirements for quality and professionalism, and our company has a wide variety of products, so different people are responsible for different products, which is more conducive to the professional and dedicated customer service.

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Today I want to take this opportunity to share a case that I was most impressed with in the last six months:

I mainly sell guide roller bearing, all specifications of guide roller bearing in our company. In March of this year, I received an inquiry from the plain roller bearing from Brazil. The inquiry is probably that I am interested in your product. Please give me more product details. After I saw it, I felt that there was nothing special. I responded according to the ordinary template. It is very happy to receive your inquiry. Our product profile is added to the catalog. It is expected that there is no reply from the customer.

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After a week or so, when I combed the customer, I saw this inquiry again. I suddenly realized that it was a Brazilian customer. I searched the customer's mailbox for detailed information through the customer's mailbox and found that the customer is a trader. The product he sells is us. Peripheral products. After analysis, I replied to the customer again in Portuguese, detailing our product advantages and company profile, as well as pictures of the factory and guide roller bearing. As a result, the customer replied to me in Portuguese the next day, saying that he wanted to do guide roller bearing, but he didn't understand. Then, based on my previous sales experience, I pushed the Brazilian hot-selling plain roller bearing to the customer, and attached a more detailed introduction. I made a PI directly according to the minimum order quantity, and the customer actually placed the order of guide roller bearing directly. It really made me surprised and happy.

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Although it is just a small list, it still gives me a lot of inspiration:
1. Use the customer's national language if necessary.
2. Always consult the inquiry, be careful, and do not miss any inquiry.
3. To serve customers professionally, be familiar with their products, customer nature, market, etc.

If you guide roller bearing or other specifications of bearings, please contact me, we will do the best for you!

Contact: Miya
MP/Whatsapp: +8618363031398

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