A 20,0000 order start with 2 ball bearing samples.

337 Published by Jun 07,2018

A customer ordered 20,0000 pieces after testing 2 ball bearing samples.

The customer was asked through the product. It was already 11pm when the inquiry was received on that day. Since there was no detailed price, I responded politely and then I contacted the customer the next morning. However, the customer did not say the specific model, but gave the inner and outer diameter dimensions. I talked to the manager and I knew which flanged bearings were in general, but I didn't know the specific height and contacted the customer to find out more specific dimensions. Then the customer sent me a picture with more detailed dimensions. Which model is more certain now? However, the size provided by the customer is slightly different from ours. The internal and external diameters are about 2 mm apart. To ensure that it is our product, I communicate with the customer and tell us about our size. After waiting a few days, the customer replied that this size is what they want. At the last negotiation price, I said the minimum order quantity was 2 ball bearing.The customer said to make 2 ball bearing sample sheet first, pay the sample sheet of 2 ball bearing first, and after a few days the customer received our sample, after testing the quality of our two ball bearings. Very satisfied, the customer said to give us the official orders, 20,0000, the price is still these, and in the packaging, transportation also reached agreement with us. It took a month to go back and forth, and finally the customer made a payment and we shipped it.


About the customer ordered 20,0000 pieces after testing 2 ball bearing samples., I have also summed up some of my own experiences for this order:
1. The customer's e-mail must be promptly replied, even if they do not know the result of the problem, they should reply, let the buyer know that the e-mail has been read, and I will immediately reply;
2. We must be patient with our customers. Even if we ask questions again and again, we must not bother answering them and tell him very patiently.
3. The customer may not have anticipated the problem, can explain to the customer in advance, let the customer pay attention, so that the customer will feel your good service attitude;
4. Sometimes customers have limited time and number of e-mails to watch, so try to use the communication tools often used by customers, Skype, watts app, etc., to ensure timely and convenient contact with customers;
5. Be sure to follow up promptly and follow up with the customer's work time. Otherwise, the customer will be taken away by other suppliers.


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