For the sake of customers is the key to order of caged roller bearings

I got acquainted with the German customer MANUELA in May 2019. At the beginning, I received an inquiry of caged roller bearings from the German station asking for the relevant details of our bearings. Soon, I compiled a detailed product quotation and recommended 2 products to customers. Normally, we reply in English so that there will be no ambiguity and misunderstanding in communication. But I want to try whether the response in the guest's native language will be effective, so I tried our English response with Baidu Translate and Google Translate, and then asked a student who understands German to help me refer to it. He thinks Google Translate is slightly better.

After the email was sent, the customer was very happy and responded quickly, and we communicated several questions back and forth. However, the customer did not ask for samples of caged roller bearings, and ultimately did not place an order of caged roller bearings. The specific reason is unknown. Because I don't understand German, I can't call the guests directly, but I have encountered this situation too many times in practice, so I didn't care too much.

In October of this year, the customer suddenly contacted me again. He explained that the customer finally found another supplier, but he was not satisfied with the quality of the caged roller bearings. I understand that as a backup supplier, we now have another opportunity, so I immediately contacted the factory to arrange proofing.

In November, the customer confirmed all the details and readily paid a 30% deposit, and finally placed an order worth more than 10,000 euros. Although it is a small order, I am quite satisfied. One is that the profit is good and the customer did not counter-offer, and the other is the transaction in euros, because the exchange rate fell too much if it was originally in US dollars. Now that the goods are still in production, we also need to carefully check every process in the production of the product and keep in touch with customers at any time. New samples are also in production, hoping to get more orders of caged roller bearings from customers.

Now for foreign language network inquiries, the convenience of translating into English and English is provided. But guests will not always reply online, so offline communication still has to use various translation software. I think that using my own expertise, coupled with timely response to customer emails, and sometimes considering the gains and losses from the perspective of the guests, is the key to a deal.

Looking back, we have met a lot of new customers here, and a few have become old customers for many years. In general, we are satisfied with the platform's customer quality and continuous upgrade of services. For small and micro companies like us, focusing on maintaining several key customer relationships is the top priority. On this basis, we will actively develop several new customers and gradually expand our business volume.

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563