The enquiry for the cup needle bearing is February 24th. This customer will call him A for the first time. The first inquiry of A indicates that we need the smallest model of the cup needle bearing, and the photo of the cup needle bearing is attached to the attachment. In China, after simple and preliminary communication, we have given the parameters and quotation of cup needle bearing and freight.
A really is a veteran who often buys things from China. As soon as the quotation was sent, he sent the drawings and parameters of his peers and told me that the quotations of other companies were 900USD cheaper. I asked if I could follow the parameters of their cup needle bearing. Design requotes while reducing costs.
We took a closer look. The drawings of the other party were very beautiful, but the quality of the actual photos was very poor. It was obvious that there was a doubt that the materials were cut. The key is that the load on the cup needle bearing on their drawings was one third less. This load cannot meet customer requirements! Moreover, the surface of the cup needle bearing has pits, which are very rough. Without our cup needle bearing's beautiful design, of course, the cost will be low.
The load of our cup needle bearing is standard and meets customer requirements. In the attitude of taking each customer seriously, I still patiently explain to customers why our cup needle bearing is expensive.
But A still didn't give up. After asking us to go back and forth a few times according to the low configuration quote, I had to give up the order of the cup needle bearing and told him: we will not reduce the parameters of the cup needle bearing. Reduce the price to win this order, because the end customer needs to buy a product that can run stably, we do not want to take this risk to lose our company's good reputation, and more importantly, we also hope that A can become a long-term cooperation with us Partners do not deal with after-sales issues and complaints, maybe we still have opportunities for cooperation next time.
After hearing that, A was silent. As soon as I came to work the next day, I saw his message on skype: we decided to buy samples of 10 cup needle bearings from you and other homes for comparison and use. The peers updated the prices according to your parameters and confirmed the order. Now, the price is $ ****.
As soon as I saw that the price was still 250USD cheaper than ours. Forget it, the price was not earned or lost, and I agreed with the customer's target price. Then I changed the price of the cup needle bearing to the official PI and told him the price. The validity period is only 5 days, and is specially approved by the leadership ... If the deposit has not been received by then, you can only use the previous price.
After waiting 3 days like this, I received the customer's remittance bill. This batch of cup needle bearings is now in production.
