How to persuade cutomer accept the sample fee for needle ball bearing?

At the beginning of April in the last year, I received an inquiry for needle ball bearing from Spanish customers on the platform. The company name, website address and contact information given by the customer are all very detailed, and the quantity, size and material of the products inquired by the customer are also very clear. Initially, it is judged that this is a high-quality inquiry, so the price must be given quickly.

European customers have a high degree of price acceptance, and the time difference is not much different, so they can have more communication time. I thought everything was going well, but I got stuck on the issue of sample fee. The customer inquiry product is a kind of non-standard customized needle ball bearing, which needs mold opening production, and the mold cost is high; Customers can accept the bulk price, but can't accept the sample fee.

Then, after inquiring about the company background of the customer, it is found that the customer is a relatively large local bearing distributor, and the demand for all kinds of needle ball bearing should be considerable. After knowing the background of the customer company, I am more convinced that this is a high-quality customer worthy of further follow-up and development. Since the customer can accept the bulk price, it shows that this customer actually pays more attention to product quality, but only thinks about how to persuade the customer to accept the sample fee.

With regard to the needle ball bearing sample fee entangled by customers, let customers trust us and choose us through the following points:

1. Show the sincerity of cooperation: offer to refund part of the sample fee if the needle ball bearing bulk order is placed in the later stage, to show our sincerity of cooperation; And explain which fees are included in the sample fee, reflecting our professionalism and rigor.

2. Show the professionalism of the company: provide customers with company certification, product quality certificate, needle ball bearing drawings and pictures and videos of existing similar products.

3. Reasonable telephone communication: show attention and sincerity to customers, and further close the distance with customers through language communication. According to these points, communicate step by step, and finally persuade customers to agree to pay the sample fee.

 

Although this is not a large amount of order, every transaction is the accumulation of experience. Only by grasping every high-quality customer can new customers become repurchased, small orders become big orders, and the quality, quantity and breakthrough of business development be realized.

Contact: Ellen
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