Diligent hard work and modest attitude made me more professional to won the customer’s trust and orders for radial groove ball bearings.

374 Published by Jul 26,2018

Our company has been doing foreign trade for more than 6 years, and the first two years of results are really good. One of the most memorable customers is one of my Italian customers (here code F is used instead). The purchasing manager of this F company is called Mario. It is very rigorous and the data requirements are very precise. One is one and the other is two.

Quotation phase - Mario questioned my quotation criteria
The product model he requested is our 6304 radial groove ball bearings. He did not ask for the brand. We quoted our own factory brand ZYSL radial groove ball bearings to the customer, but after receiving the quotation, the customer said that he wants the NACHI brand radial groove ball bearings, although our bearing weight is very good. But the customer only needs the NACHI brand radial groove ball bearings. NACHI is an internationally renowned brand. The price is much higher than our ZYSL radial groove ball bearings. When I feedback the situation to the customer, the customer is not happy: "Why did you report the price so low, and the price of the brand is so high? I hope to give reasonable The explanation." Then speaking is also very demanding.

radial groove ball bearings-1

I explained: Although the quality of our radial groove ball bearings is quite good, but the production standards are different from the standards of the NACHI brand radial groove ball bearings, the radial groove ball bearings standards of NACHI bearings are higher, and the parameters of NACHI radial groove ball bearings are higher. I sent the parameter list of the two brand radial groove ball bearings to the customer, let the customer compare and find out the reason for the price difference.

Confirmation phase - Mario needs a certificate of competency
The customer understands why the price difference has been, and continues to request NAHI's certificate of conformity, but NACHI does not have a certificate of conformity. We are an authorized agent and have a certificate. I have provided the agent certificate to the customer. The customer said that he is very satisfied. .

radial groove ball bearings-2

Since the quantity of this customer is indeed very attractive, in order to better serve the customer, we can respond to each professional problem of the customer in the first time, bite the scalp, ask the parameters of the bearing of the two brands of technology, and understand the reasons for the price difference.
Sample testing - Mario pointed out that 6 samples of radial groove ball bearings can pass the test to cooperate
Sample DHL is sent. Waiting is always very anxious. I always stare at the calendar, but this customer is very efficient. One month later, the customer told me that the sample passed the test and let me contract directly.

Slowly, I became a friend with Mario. Later he told me that he was a math teacher before, so the communication with others will be in the form of a preaching, but he saw my efforts and intentions, so believe me. The service companies should also be trustworthy and cooperative.

Nowadays, the homogenization competition in the industry is very powerful. It takes 100% patience and your professional knowledge to let you recognize you.
Still the same sentence: Diligent salesman, luck will not be bad. We don't necessarily have something to gain, but if we don't work hard, we will definitely not gain.

If you want to buy radial groove ball bearings or any other bearings, please contact me, we will do the best for you!

MP/Whatsapp: +8618363031398

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