Case of NACHI double rubber sealed bearing

361 Published by Feb 02,2018

One day,I received a inquiry from Mr. Felix ,he is from Germany.He asked me to give him a quotation for 1000 pieces of NACHI brand rubber sealed bearing 6205NSE.I quoted him and attached the specifications of NACHI brand rubber sealed bearing 6205NSE. He confirmed the quotation and specifications,he is very satisfied with the bearing and then asked us to send him 1 pieces of samples for the testing firstly.So everything going well,he received the sample 5 days later by express.So I just waiting for his confirmation of receiving in the following 3 days. But there are not any news from him in the third days.So I send him message in mail and he replied me the reason why he did not tell the testing result.When he received the bearing,the outer package of NACHI brand rubber sealed bearing 6205NSE was damaged.So it looks like not completely. The customer is kindly told us:he do not mind it,but he do not know how to explain it to his customer,his customer will crazy.I asked my manager how to solve this problem. So finally we resend him 1 pieces of samples as free and he show his customer the complete bearing,his customer was happy to see that.So he placed the 500 pieces of NACHI brand rubber sealed bearing 6205NSE in that month.He said:you are very credible supplier!"We have 3 years' cooperation relationship now,his order was became less to large.Thanks for customers' trust and recognition of us.We will do the better and better.

sealed bearing

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