Why the customer placed a big order just according to a bearing catalogue?

Why the customer placed a big order just according to a bearing catalogue?

One day,I saw a customer is browsing our website.So I initiated talk invitation with him firstly.I asked him:hello Mr.,what bearings will you need?He did not reply me.And then I asked him again,"may I help you?" He did not reply me too.Then I keep on waiting him.2 minutes later he talked to me he need a bearing that will use on his customer's new project.I really do not know which bearing is suitable for the new project,so I asked him:"what sizes will you need?Or can you show me sizes of the application on your new machine?He just show me a shaft sizes is 10.5mm,other sizes of bearings can not be shown.So I search all bearing in bearing catalogue which shaft size is 10.5mm,or which shaft size is lose to 10.5mm.I found all nearly sizes in bearing catalogue and then sort out a new bearing catalogue specially for the customer.And then I sent him the new bearing catalogue in mail.I told him:all nearly sizes are collected in the bearing catalogue,please choose the suitable one for your customer.

In that afternoon,the customer replied me,he said he is amazing for my careful and patient work and appreciatory for me.2 days later,he gave me a good news,his customer choose a sizes in the new bearing catalogue and ask us to send him 5 pieces samples for a test.As the first cooperation we send him 5 pieces free samples,one week later,he said his customer was very satisfied with our samples‘ high precision and high speed.The sample is beneficial to his customer's new project in the market.he send me a mail to order 15000 pieces for the first order,so our cooperation started at that time.

We have about 5 years' cooperation relationship until now.

If you have any requirements for any bearings, please contact me.

Contact:Miya
Email: [email protected]
Skype: [email protected]
MP/Whatsapp: +8618363031398
Wechat:18363031398