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High quality inquiry of hybrid deep groove ball bearing and high quality reply brings big order

377 Published by admin Aug 10,2018

On Christmas Eve last year, a Swedish customer sent an inquiry about the hybrid deep groove ball bearing through the platform, then communicated, contact details, and quotes. Sample delivery. During the communication process, the customer was found to be a company specializing in the design and production of machinery, and did not dare to neglect. The customer’s problem is very professional. I have asked us a lot about the performance of the product, the test conditions, the analysis of the products of interest. They are very specific to the product. They know what kind of product they want, and the mail is sent back and forth to us. After a sample list, the amount is not large, the sample is sent to the customer for free.

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During this period, because it is a Christmas holiday, the customer still communicates with me from time to time. In order to meet the customer’s requirements for hybrid deep groove ball bearing, the product is tested repeatedly and is not good. Data is best tuned through better design. Because a good quality takes time to settle, we finally send samples to the guests quickly after Christmas. After the customer was satisfied with the test, they placed the order directly.

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Through the customer case of this talk about hybrid deep groove ball bearing, summarize the following experiences:
1. Be patient with the customer, take care of the follow-up solution, the customer can live up to us, but we can not live up to the customer, because losing a customer for a minute, but building a customer takes a long time.
2. Customer emails must be promptly replied to follow-up, fast, accurate, and ambiguous, to reflect their professionalism, rather than waiting for customers to ask a question, we answer a question, we have to take the details that the customer wants to know. Offer it.

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3. The professional design, reasonable price and performance structure of the product depend on the value of the product itself. When we find some professional buyers, they are not the first time to ask you the price, but ask the design, structure and performance of the product. Because professional products can bring the brand’s own value.

If you want to buy hybrid deep groove ball bearing or other ball & roller bearings, if you are interested in our bearings, please contact me, we will do the best for you!

Contact: Ellen
Email: iko@zyslbearing.com
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563

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