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“One word” inquiry, I got a 10w US dollar order!

461 Published by Jul 19,2018

I am most impressed by a customer in Ghana. At 9 o'clock in the evening, the customer's inquiry was received. The inquiry content is very simple. Only metric linear bearings are a word, no specifications, no parameter materials. The first feeling is: spam enquiry, wasting my rest time. However, if you want to reply for at least 5 minutes, you will draft an email and patiently ask the customer about the specific situation. Who knows that the email will be sent out within 5 minutes, and the customer belongs to the dealer who does not understand the metric linear bearing information. Use the pictures and parameters to guide the customer to finalize the details of the metric linear bearings, and watch the time 2-3 points in the night. The final 10W US dollar order was successfully finalized before the break. Later, when the customer came to the domestic inspection, he revealed that the purchase had been around for 1 week, and most of the suppliers responded with no parameters. We could not quote. Only our family accompanied him to analyze and contrast step by step, and carefully deal with his inquiry.

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I also conducted a customer survey in my spare time and asked why the customer visited this website. The customer revealed that many of the standard products on the market are of low quality and good quality, and their products are very powerful. They always wanted to find products and manufacturers made in China, but they didn't know how to search. Later, when we contacted us, we felt that we had a clue. Our lower limb service and patience impressed the customer, helped the customer to take the order, and we got the order. The customer was very satisfied with our service, and told us that the demand for metric linear bearings will be asked for us in the first time to know the price.

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Contact: Miya
Email: ntn@zyslbearing.com
Skype: ntn@zyslbearing.com
MP/Whatsapp: +8618363031398
Wechat:18363031398

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