Why the Malaysia customer choice our national precision bearings?

On October 27th, when my colleagues didn't have time to reply to the inquiry, I was responsible for watching the backstage. Among them, there was a national precision bearings inquiry from Malaysian customers. We have shipped goods from Malaysia, but not much, because they are still very sensitive to the price. But as an experienced salesman, he doesn't wear colored glasses to distinguish customers, and treats every inquiry equally.

Through communication, I realized that customers don't know our national precision bearings very well. Moreover, he mainly does bearing trade in Malaysia, and he probably has little knowledge of the import process. The more customers like this, the more opportunities I have to show my major. I was secretly pleased, thinking that if it was a real order, it would definitely be close. Therefore, in the following communication process, I gave full play to my rich experience in national precision bearings products and exports.

Because the customer didn't know much about the shipping process and national precision bearings, the whole communication process still took a lot of time. From receiving the inquiry from national precision bearings to closing the transaction for nearly one month, she received the inquiry from October 27th to December 4th and didn't receive the deposit. There was a pause in this process, and I followed up with customers every week. I know that he also consulted other manufacturers in the middle, because he sent me the quotations of other national precision bearings manufacturers, but I am sure of the frequency of follow-up, so that customers will not be preempted by salesmen of other national precision bearings companies. Through the transaction of this customer, I would like to summarize some points for your reference.

 

1. Do not treat customers differently, as long as it is an inquiry, there will definitely be opportunities.

2. Be familiar with the products. This customer first raised some problems he encountered in the process of selling national precision bearings. Our reply is very satisfactory. Customers think that we are very professional and have left a deep impression on us. This will play a very important role in our future communication.

3. It is very important to be familiar with the foreign trade process. Because of the epidemic, many merchants who have not purchased from China start to purchase from China, which will naturally lead to some problems. If the salesman can help customers solve some problems smoothly or even give customers some professional advice and guidance, then you will definitely have a deeper impression in customers' hearts and have a greater chance to cooperate with you.

4. Grasp certain psychological knowledge, because it is very important to actively grasp the customer's mind in the negotiation process. Knowing certain knowledge can better grasp the rhythm of follow-up, so as not to neglect the customer, and not to make the customer tired of you by following up too frequently.

This is the case with my customer. I know that he is unfamiliar with the product and import process. At first, I showed my major, let him know about me, gave him some time to digest and accept me halfway, and finally closed the order!

Contact: Ellen
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Skype: +8618668909563
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