Record orders of pillow block split bearing from large Russian customers

We recently had a big customer from Russia, and in the past we had the impression that Russian customers asked for very low prices for pillow block split bearing, but this customer took the mid-to-high-end product line. In addition, customers come to the Internet to find suppliers due to the difficulty of working with brands, so they look for new suppliers in the Asian market.

When we first received this inquiry of pillow block split bearing, we first looked at the customer's basic information, and he recently viewed 25 products and sent the inquiry to 17 companies. We probably judged whether the customer was either a scammer or desperately needed the product or needed to find a supplier.

We know that whenever a customer wants to move to a new plant, we as a supplier need to seize the opportunity.

This customer sent us an inquiry of pillow block split bearing, the content asked us to provide us with the factory information and qualifications, as well as product certificates and inspection reports, etc., after understanding the general information of our company, confirming that we have the experience and ability to do their company's product line, immediately sent samples and cardboard to us, and immediately arranged the QC of the Chinese office to inspect the factory. QC after inspecting the factory, found that there was no discrepancy with the various factory information we filled in, said that there was no problem, and told us to go to the neighboring factory to continue the inspection, at this time we knew that this customer may have found many suppliers, the probability is to see more of them, compare the product quality and factory scale and the final quotation or this customer has many series of products need to be divided into different factories to complete.

The main demand of this Russian customer is pillow block split bearing, so we cater to the customer's various technical index requirements for proofing and sending, the customer expressed satisfaction and sought quotation from us.

Because it is a new customer and a new market, we want to stabilize the customer, so according to the actual situation, without harming our own interests, we gave the customer a pertinent and sincere quotation, the customer accepted the quotation without objection, and then the customer sent several other samples to ask us to proofing and quotation of pillow block split bearing together, there is no big problem. At present, we are still in the stage of preliminary proofing with the customer, the quotation of large goods has also been completed, waiting for the customer to be able to give us a large order, and we also have some questions, due to the current tension between Russia and Ukraine, Russian customers do not use US dollars for settlement, the use of rubles and RMB, there are still some foreign exchange settlement problems that we need to think about.

Through our contacts with this Russian customer, we found that conducting preliminary customer background research could save us a lot of time and energy, avoiding talking to the customer for a long time only to find that the other person is not the target customer we need

Contact: Ellen
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