Give customers roller bearings catalogue, meet their requirements

Share a piece of experience that has just entered the business.
Two months after I entered the business, I also responded to customers. My colleagues can get a better order success rate. When my order rate is very low, I have to ask myself why this is. After thinking, I am weak. Ask the manager if they can copy their emails to me. And they also agreed very generously. After reading the emails they had copied, I finally found out that my problem was there - I didn't get the customer's request that roller bearings catalogue they need very well.

After finding the reason, I think I have to change the way I reply to the customer's mail about roller bearings catalogue they need. Here is my way of changing:
1. The first time to understand the customer's needs, we must carefully browse and analyze the customer's inquiry information. Some customers will ask questions on the inquiry about how long the delivery period is, whether there is a minimum order quantity, whether it can be shipped to his country, etc. We will remember to leave after the introduction of the product. The problem. If you don't answer the question of the complete customer, the customer will think that our reply is that the bulls are not right, and they don't know what "I" thinks. Then the customer would not want to reply and instead respond to another salesman who answered his question.

2. About the customer's logo. After successfully getting the customer's reply, the average customer is concerned about the price. If you do not give the logo to the customer, you can ask the customer to send a logo. If the customer comes with the logo at the first inquiry, it is more important to pay attention to the customer's inquiry when the first reply. Because this is often a higher quality inquiry, the order rate will be higher. Then we must quickly quote, let customers feel our efficiency and professionalism. Customers often respond quickly and say “thanks for your reply quickly.” This takes us a step further.

3. On the inquiry, there are occasional customers who leave his other contact methods, such as whatsapp, wechat, and telephone. At this time we also have to seize this opportunity to add customers. I think there is a Malaysian Chinese who said that we want our products in the inquiry information, leaving only his whatsapp, and other information is gone. This is a challenge for me who usually use the mail processing inquiry. However, when Malaysia thinks that Chinese is the most common, communication should not be a problem, but also for their own performance, and finally added the customer's whatsapp and contacted the customer. Huang Tian pays off, due to the quick offer, the customer decided to place an order for 10,000 bearings on the third day. This order also gave me this awareness, really want to seize all the information left by the customer, can not miss it.

The above is how I learned how to quickly get a customer enquiry when I was a foreign trade rookie. Due to his own changes, only 2 orders were sold from the original month to 5 orders or even 10 orders in the following month. The experience of this time, let yourself have more opportunities to learn and accumulate experience in the foreign trade workplace, but also let yourself understand the truth: not knowing that you are not terrible, not understanding the customer is really terrible!