Understand customers let me gain the order of swing bearing for excavator

Our product enquiry number and exposure rate is not bad, and now there are an average of 2-5 enquiries of swing bearing for excavator per day. In June 2018, we received a Jordan customer inquiry and asked us to quote. As usual, we made a preliminary response to the customer based on the customer's inquiry information. But this customer response is very timely. At that time, I provided another communication method to him, and finally got online contact through whatsapp and WeChat, and slowly provided some specific information about the product to him. The important point is that he said that he has never had such a swing bearing for excavator in this country. He said that he was surprised to see such a product! After a period of understanding, the customer is also very aware that this swing bearing for excavator is 100% need to buy. At this point, I thought I had to pay for it immediately.

After about 3 months, I suddenly received a call from Shenzhen, saying that a Jordanian customer would come to our company to see the swing bearing for excavator. At first I thought that he would come. Until I received him, I found out that I was the same person after introducing myself! After receiving him, I arrived at my company. I gave him a detailed introduction of the product and some demonstrations. He confirmed it on the spot and paid the product deposit of swing bearing for excavator. Now that I have reached a good relationship with him, the swing bearing for excavator he needs are taken from me.

Combining this transaction experience, from inquiry to order of swing bearing for excavator, there are a few general conclusions:
1. Inquiries should be promptly replied, and other forms of communication should be provided as appropriate, so that it is convenient to communicate with customers in a timely manner;

2. The customer background must be understood, knowing if this is your target customer;
3. Be patient with the customer, even if you ask questions again and again, don't bother to answer him; you must be careful not to let go of any details of swing bearing for excavator;
4. Keep in touch with interested customers, because some foreign customers will be very troublesome when they go abroad. The process may be complicated and it takes a certain amount of time to apply for a visa.