Remember customer habits let me gain the orders of ceramic skateboard bearings

What I share is a story with a Middle Eastern client. The customer was sold in July of 18 years and has been returning once every three months.

At the beginning of July 18, I received an inquiry of ceramic skateboard bearings asking for a product quotation, a simple template inquiry of ceramic skateboard bearings, hotmail, no company name and website. At first glance, I don’t see a very good inquiry, but there is a phone number on the inquiry. WhatsApp, I didn't expect the customer to reply soon, and until now, most of the information was communicated on WhatsApp, and then summarized by email. So mobile online communication is really necessary. Next, I asked the customer website, which shows that the customer is doing business for our ceramic skateboard bearings. I asked him if he had imported from China. Why did he change the supplier? The customer simply answered and said that he had bought it before the supplier had a slow delivery of ceramic skateboard bearings. Ask him how long their delivery is. How long he expects, he said that they will spend ten days and hope to deliver in 3-5 days. Ten days in our industry is also a normal delivery period. Talk all the way to know that the cause and effect can be the right medicine. Finally, I asked about this demand, worked overtime to give him a quotation of ceramic skateboard bearings, then called the different freight forwarders, asked the best time airfare quote, and quickly sent him.

The next day after the water bill was sent, I began to ask if the ceramic skateboard bearings were good and when they were shipped. No way, can only explain, and then repeatedly told the production colleagues that it must be made within 5 days. When waiting for the goods, tell him that the customs clearance in the Middle East is more troublesome. He has no requirements for shipment. When asked, there is really a requirement. How to write the bill of lading, how to do the invoice of ceramic skateboard bearings. According to his request, make a draft for him to confirm. Basically confirm these problems, the goods are also done. In this way, the first order was successfully issued.

The second order of ceramic skateboard bearings, the new question, the price, come up directly and say how much cheaper, say that I have contacted many suppliers and know what the price should be. After a few rounds, some prices were lowered and a second order was placed. This time, he was not reminded to make a draft of the bill of lading directly according to his first request. The invoice was confirmed to him, and then the order note was expedited. The customer is very happy to say thank you. The whole process is very fast.

After the first few runs, the customers are basically very happy to place orders of ceramic skateboard bearings, returning once every three months. Think about it later, when the customer changed the last supplier so quickly, it should be a volatile customer, because now everyone knows that the cultivation of internal strength, service will not be worse. Therefore, know how to use online chat, understand and remember his habits, help customers to do what they need in advance, help him save time, customers will feel your heart.