Get successive orders of eccentric track rollers！

When receiving customer inquiries, the first requirement of the customer is to need eccentric track rollers, and there is no other valuable information. Then, I started to analyze the customer inquiries, firstly, according to the customer's mailbox suffix, the customer company After conducting a background investigation, by visiting the customer's official website and other websites, I found that the customer is a professional reducer in the UK, and the company is strong. I thought the customer although only need the eccentric track rollers for small reducer this time.  it might be the focus of cultivating customers in the future, so I seriously replied to the customer's email.

 

The customer is also very direct, sending me a large piece of content and attachments as soon as they come up. It turned out that the customer had a "mark" that required multiple machines to implement the project. I saw that the customer's signature was a purchaser. At that time, I thought that the customer might use us as a "spare tire" and just collect quotations from eccentric track rollers. I carefully looked at the customer's basic technical needs, and responded to the customer's questions from a technical point of view. I actually received an email from the customer's purchase reply the next day! The email also copied two other people. Later, I learned that those two people were the customer's technical staff and project manager. The other party's technical staff also responded to my technical questions and raised other questions about eccentric track rollers. . I felt that this order could be followed up, so I did a detailed study of the client's "standard" document, and listed all the things we could and couldn't do and sent them to the client. In this way, we continued to conduct two-way communication until finally The plan is confirmed and quoted.

 

On the second day after the eccentric track rollers quotation, the customer asked us if we had local services in the UK and other after-sales services. I further showed the cooperation cases of eccentric track rollers with the other customers, and made a detailed introduction from the aspects of eccentric track rollers product quality and coverage services, but then suddenly Falling into a silent period, the customer did not reply for several days, and the phone did not answer. I once again had doubts about whether the order could be completed, but I still insisted on sharing some relevant information with the customer.

 

Two days later, the customer got a reply again, this time we need to provide a series of eccentric track rollers qualification certificates and factory pictures of eccentric track rollers. These are the materials that we have provided to other customers countless times, and I quickly replied to the customer. After a few days, the customer sent me a PO and had doubts about the content of the PO and the key points of the technology. After another communication, I finally confirmed the PI, payment time, delivery time, etc.

Contact: Ellen
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Skype: +8618668909563
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