Meeting the reasonable require of full ceramic groove ball bearings from customer,to get a good cooperation!

Jinan Shenglei Bearing Co., Ltd. has also encountered obstacles and difficulties in the development process. For example, in May 2017, the Ministry of Foreign Trade of Jinan Shenglei Bearing Co., Ltd. signed an order for 20,000 full ceramic groove ball bearings with a roller manufacturer in Italy. The delivery date is June 15 and the payment method is 100% T. /T. According to the plan at the time, this single full ceramic groove ball bearings should be shipped smoothly, because the customer had seen the drawings and sent the samples of the customer full ceramic groove ball bearings before the contract was signed, and the customer received the samples. After that, let's start production according to the sample.

However, contrary to expectations, after the production of 9,000 pieces, the customer sent a message saying that the model and size should be modified. All the details of the drawings and samples were confirmed before. I didn't expect this to happen. Fortunately, the 9000 sets of bearings produced before were conventional models and can be sold to other customers with the same needs. This problem is not very serious. However, after changing the model and size this time, the full ceramic groove ball bearings became non-standard bearings and could not be changed once production began.

What should I do? From the customer's point of view, the customer re-extracted the full ceramic groove ball bearings drawings to confirm the customer, and made the invoice for the balance, so that the customer's money is returned to us from the stamp, so that in order not to delay the customer's delivery date We started production before the customer arranged the final payment.
After about 10 days, the shipment finally came out. At this time, we also received the customer's final payment. The customer's delivery time was advanced, and we were very satisfied with our products.

From the customer's point of view, to meet the reasonable needs of customers is our aim!

If you want to buy needle roller thrust bearings or any other bearings, please contact me, we will do the best for you!

Contact: Miya
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